RPM Success Business Coaching Members
ITEX Hawaii, Inc.
one in national sales in less than 60-days"
being successful in business can be just
as dangerous as struggling because improvements
seem tougher to make... But small highly
targeted changes made over time make a BIG
less than 60-days after joining the Owners
Club I took my ITEX franchise sales to #
1 in the nation!"
to what Joe has to say about working
with an RPM Business Coach and how the 17
other benefits of membership in the Business
Owners Coaching Club™ are helping
Your Small Business Into
A Click-and-Mortar Cash Machine!
Your Health Matters
increased my bottom line nearly two-fold
in the last three months!"
and Gail are a husband-and-wife team
who came to us with a lot on their
plate, to say the least. When they
started their coaching program, Steve
was just preparing to leave the corporate
world and start his own consulting
business. Gail already had her own
business and was looking to restructure
the company to not only be profitable
and more self-running, but also to
be fun and fulfilling. To top it all
off, they were both active in buying
and selling residential real-estate
investment properties and looking
for other ways to create cash flow.
Although we ascribe to the theory
of Multiple Streams of Income, Steve
and Gail had a little too much on
their plate to focus effectively.
They both quickly realized that the
clear focus gained from their coaching
saved them a year or two of costly
trial and error. Here's what they
have to say:
ever meeting Steve or me in person,
you were able to identify our complimentary
strengths and show us how to apply
them for maximum results. Starting
right from day one with the foundation
of the assessments, you saved us months
of valuable time by alerting us to
business issues that we might encounter
in the future, and you helped us plan
in advance for future responsibilities
based on our strengths.
just a few weeks we were headed in
the right direction. Your coaching
insight was a much-needed blessing
for us. Best of all, we are confident
that as new entrepreneurs, we are
equipped with solid money-making skills
that will allow us to achieve our
business and lifestyle goals ... no
matter what the economy is doing!
your coaching we’ve learned
how to make more solid business decisions,
improve our real estate investing
and management skills, and you’ve
introduced us to so many new or rarely
publicized methods of investing. Since
our coaching started, Steve started
a new business (and a new career)
and is months ahead on his projected
cash flow, and I have improved the
bottom line on my business substantially
— almost two fold in the last
thousands of new customers and cash
with blogs, podcasts, and other New Media!
The Wealth, Lifestyle, and Feedom You Want
sorry I didn't start sooner!"
an image consultant and small business
owner, I had become overwhelmed
with all the different ways
that I could grow my company. I felt
like an octopus with all these tentacles
trying to grab at any and all ideas
that floated my way. Now with my coaching
I have new tools to help me with
time management, consistent
support to help me stay focused on
my target market, and the inspiration
(and information) I need to make
to what JoJami has to say about
the coaching you'll gain access to
with your membership in the Business
Owner's Coaching Club™...
How To Restructure Your Business For
The Ultimate In Freedom, Cashflow, and Control
Frank T. Lockwood
Law Offices Of Frank T. Lockwood,
just hours you were able to help me
solve challenges I've been struggling
with for years!"
is an attorney in his early fifties
who has been struggling with growing
his business past a set plateau for
the last three years. Hating the idea
of a "bossy consultant,"
Frank decided to try working with
a Professional Business Coach. He
has since become such a believer that
he's using RPM Success-Coaching for
organizational development and private
coaching for his top performers. Here's
what he had to say after just one
month of coaching:
not easy for a business owner to realize
that old ways produce old results.
It's even harder to acknowledge and
change those old ways.
just our first few hours coaching
together you helped me uncover and
develop a plan to address the specific
areas for improvement in my business
that I’ll have the most leverage
in. (By the way — I've been
struggling with this challenge, and
accepting meager profits because of
it, for the last five years.)
been asking some tough, targeted questions
that have allowed me to organize my
thoughts like I've never done before
– and that’s saying a
lot for a trial attorney. Your line
of questioning enabled me to describe
my company to an outsider in a way
I've never done before. The weak spots
that were graphically revealed will
equip us to focus all our energy on
these areas right away instead of
scattering our limited time to improve
for your insight! I think the revolving
door I was considering to handle my
staff turnover won’t have to
be installed after all."
Darma Enterprises, Inc.
take part in a lot of coaching teleclasses
and the BIG difference with your coaching
format is that it is content-rich
and content-driven. You always hold
us accountable to measurable results,
and you always over-deliver!
to what Judi has to say about
the interactive courses you get as
part of the Business Owner's Coaching
President ES Lovell Inc.
VP and COO Hyatt Development, Inc
accomplished more in the last five
months than I did in the last five
started a 12-month coaching program
out of frustration with her lack of
results. Over the last 5-6 years this
very intelligent business woman had
let her environment, society and the
family members she had to work with
determine her destiny. Lisa was always
as she put it "a constant flurry
of activity ... but with not enough
to show for it." She had a great
life before, but now — just
about six months into her RPM Success
Coaching program, here's what she
had to say:
just had to drop you a quick note
to say thank you! I would be lost
without your insight and accountability!!
No book (and I read mountains), or
seminar event (I've attended dozens)
can ever come close to the motivation,
clarity and focus I get out of the
weekly 1-on-1 coaching calls.
have helped me focus on and accomplish
in five months what I could not get
done in five years of trying on my
own. I've taken leadership
of our third-generation family business,
started my real estate investment,
spun off our own property-development
corporation and I'm in the midst of
a long dreamed-about relocation! You
are a rare talent and you definitely
deliver what you claim!!! I can't
wait to see what you can help me accomplish
in the next six months of coaching."
last month alone"
to our coaching I'm making money
-- more than I've ever made in my
life! Brought in an extra 10k last
month. In the second half of this
year I'll have done 500k in contracting
business. I've got signed contracts
for projects up until at least march.
And a couple more pending!"
Concept 2 Completion
natural skeptic proves how we get
a natural skeptic, I was impressed
by your ability to get right to
the core of the issues slowing our
progress. You really know what you’re
talking about. We're always looking
for ways to help our employees work
toward our common goals, while maintaining
the individuality and creativity
that makes our industry what it
is. The hotel industry is staffed
by people who love to interact with
others, but may not always understand
why. That's always been my greatest
challenge as a leader.
you have the perfect combination
of coaching, assessments and group
learning solutions to help that
process along greatly. The resources
that we've utilized in yearly retreats
have brought the teams (across all
departments) together into one big
cohesive team. Just about everyone
involved now has a noticeably better
appreciation of how all departments
are necessary for a successful hotel
operation. Most of all you've laid
out the prcatical steps and given
us the insight needed to assure
continued success — both professionally
Somerset Hills Hotel
General Manager & Director of
Operations for all locations
Auto Detail Magician, Inc.
the fast track
of business growth
three-and-a-half years in business
I'm now laser focused on my goals,
restructuring my business, and most
importantly -- staying on track."
to Scott's entire message here:
was on the front page within 48-hours..."
48-hours of the call where we went
over PR strategies I obtained front
page coverage in Hawaii's #1 daily
newspaper! Since then I've been interviewed
on TV and written up in every major
business publication in the state.
for coaching me in practical strategies
that work in the real world!"
an entrepreneur with the determination
to succeed is what allows me to
continually look for avenues that
have me be the best in all aspects
of my business and my life.
I discovered Small Business, Big
Profits, I knew that I
finally found a program that was
street smart and could produce results!
And, this is from a marketing professional
with 25 years in the business!
more traditional, marketing courses
teach theory. While theory is useful,
it is knowing what works that gets
MBO marketing course gave me the
tools to move my business forward.
It is because of what I learned
that I re-engineered my business
from Marketing Consultant to Business
Growth Specialist. That
single change has opened more doors
than I was able to do previously.
that knowledge and new positioning
with your coaching, and I’m
well on my way, generating results
in record time! I'm on track to
tripling sales over last year."
Business Growth Specialist
Kaye & Associates
just saved me a week's worth of
for another great coaching session!
The practical action steps you
helped me lay out have kept me
focused, positive and patient
-- all in the midst of turmoil!!!
Thanks for being such a great
coach - you continue to amaze
me with your insight!
... I just want to let you know
how inspiring last month's free
report and this week's article
have been. I'm using them as tools
to help organize the team in the
firms' daily planning session
that you suggested. You
just saved me a week's worth of
work and hours of trial and error.
Just another great benefit of
being in a coaching relationship
with you! Thanks!”
turnover is practically nil..."
Robison (or Rob, as he likes his
friends to call him) is the owner
of a thriving regional office that
is part of a national franchise
for non-medical in-home senior care.
Rob's challenge was not finding
business clients, he was flooded
with more clients than he could
handle. Instead, his challenge was
finding good employees to serve
all his clients. He was looking
for an effective way to identify,
hire, and then efficiently train
the best candidates possible. Here's
his answer to the question, "What
is your best advice?" asked
by a new franchise owner looking
can't recommend strongly enough
working with an RPM Business Owners
Coach. Even after 35 years in senior
and professional positions what
you've provided in your one on one
coaching is invaluable -- totally
on target, personalized, and directly
didn't grow up in the era of electronic
education and I was initially concerned
that the phone and internet based
coaching would be impersonal and
distant -- but this was definitely
NOT the case. I very quickly became
comfortable with the telephone conference
with JP and Deborah "virtually"
from their offices in Hawaii couldn't
have been more convenient and interactive!
worked together to build an assessment
package to help our franchise owners
understand why an applicant wants
to work as a caregiver and accurately
identify how they are likely to
function in a variety of client-customer
turnover now is practically nil,
and I have a tremendous staff that
works because they love it —
not just for the money!
now is a relative breeze.
struggle another day, start working
with and RPM Success Business Owners
Comfort Keepers Assisted Living
ABC Gifts and Baskets
new orders the first day I implemented
what you taught..."
just had to let you know the great
results I am getting already following
your coaching advice. As you suggested,
I went all out and made an irresistible
offer. The response was incredible!
I decided to extend it one more day
and I am so glad I did.
sales skyrocketed! I received
a total of 24 additional orders in
just two days. These brought in extra
profits, during a time when I didn’t
seem able to be able to get people
to buy online.
sales went from 0 in the past 10 days
to 9 orders the first day I implemented
the strategies you taught;
and then I received an order for
15 baskets from a financial institution
on the second day."
her business growth
Bresser demonstrated her wisdom in
hiring us in the beginning stages
of her start-up business. She had
the right qualities for being a successful
business owner, she just needed the
right strategies that were proven
to work in the world of small business.
Since she didn't have start up capital,
she needed low to no cost marketing
strategies to attract new clients
to her new business as quickly as
three months of "going it alone"
in her business, with no clients to
speak of, she hired Coach Deb and
went to having three clients within
one month, and another 10 in her pipeline.
After a few private coaching sessions,
we re-branded her company name, resulting
in her getting TOP listing
on directories and the internet.
devouring the book that comes with
the course material for her Small
Business BIG Profits TeleCourse,
and diligently completing all the
homework assigned to her, Heather
had a FULL PRACTICE to manage
in less than 6 months! Simultaneously,
she worked on turning it into a viable
Business, that relied more on leveraging
other people's time and talents, in
order to free up more of her time,
allowing her to spend more
time with her young children
and bring in more profits for the
same amount of time, effort and money.
you so much for your endless support
and advice! You are invaluable!
I am blessed to have found you and
JP and teamed up with you.
thank you again for the coaching sessions
yesterday. I can’t tell you
enough what confidence boosters they
are for me.
a start up company, my business growth
is at least three times faster than
before starting my coaching! From
all the endless tips during our private
coaching sessions to the step-by-step
strategies in my group coaching program.
My business is booming thanks to your
President of Regional Personnel,
NYC Metro Area
increase in clients
in three months
is an outstanding achiever. She accomplished
all of her initial goals after just
three months of coaching. Among those
goals achieved were: bought her own
home, grew her client base by 20%,
increased profit margins by 25%, scheduled
her time to allow her to lose 20+
pounds, and has structured her business
schedule so she arrives home in time
to pick up her daughter from school
(spending time mentoring her for future
success, leaving a lasting legacy
beyond her business goals). Here's
what Tina has to share about RPM Success
always get so much more out of my
coaching sessions than I bargain
for! I can honestly say now that there's
nothing like having your own personal
coach when you're running a business,
or shooting for a large goal! Our
coaching relationship is so unique,
and I gain so much clarity during
and following our coaching time together.
Plus, I'm much more motivated and
focused after each session.
always accomplished a lot on my own
... but this saves me so much time,
I'm going to be calling you on a regular
basis. It's a resource I know I'll
call upon time and time again."
Hope Chapel Kaneohe Bay
now have control over 80%+
of my time..."
is a man who had a lot of potential
hidden just below the surface when
he first started his coaching program.
Unfortunately he had taken some assessments
and gotten some training that misidentified
his greatest strengths. He was putting
a tremendous amount of effort into
the wrong areas of leadership and
personal development. Now, after just
six months of coaching, read how he's
benefited, and how he's now able to
leverage his time to positively impact
many more people's lives:
an eight-month series of weekly coaching
sessions that involved developing
my personal leadership skills, I have
seen significant changes to my personal
time management and team-building
abilities. I have gone from
having control of less then 20% of
my daily schedule to an amazing 80%-plus
team-building and delegation I
have gone from leading two teams and
doing 75% of the work ... to now leading
four teams and delegating 85% of the
results have been profitable both
relationally and financially. I
went from having one night a week
with my family to now three nights;
and have earned a substantial raise
in the last year based on increased
job performance as a result of the
coaching I received from my RPM Success
Attorney at Law
Past president of
the Hawaii Justice Foundation
Former arbitrator with the American
stress into an ally
amazed at all the benefits I received
from my Success Coaching. You've been
the catalyst for me to look at things
in ways I've never taken the time
to think about before — and
it all makes perfect sense! For example,
after just two sessions, I was able
to tackle an important (but boring)
project I've had on the back burner
for four months now. I had never been
able to associate any type of fulfillment
or motivation from completing it —
so it was never a priority. But now,
with the new insight you gave me,
I've tackled the project and gotten
it done in less than two weeks!
am also a worrier by nature, and I've
learned from my coaching that worry
and anxiety do not serve my goals.
You continue to coach me through practical
ways to stay motivated and focused
in the tough arena of law. I am especially
interested in pursuing my relationship
with you so that I can better learn
to handle stress — or as you've
promised — turn it into my ally!"
wanted to let you know this has
been a great week. I just
signed up two new clients in one
week! Both have serious
clutter problems I know I can really
help them which makes what I do
pep talk last week was just
what I needed before I went to my
appointment. I signed her
on as a client AND I took your advice
about upselling, as I offered packages
for her to choose from.
I had another meeting this afternoon
with another prospect. I tried to
remember what you advised and I
did my best to drive the conversation
in that way. Oh, I also offered
her a discount for her first two
sessions by setting the appointments
today! (Like you suggested in giving
her the sense of urgency to sign
up before I walked out the door.)
Well, it worked! Another
I also wanted to tell you that I
enjoyed listening to your teleclass
on Saturday. Although you've shared
much of what you said with me in
our private sessions (guess I got
the privileged info first) I think
it is worthwhile to hear these strategies
again, so I remember to apply what
for sharing your knowledge with
the rest of us!
I just got home from SWIMMING! I'm
really proud of myself, I've been
swimming at least 4 times a week
- I’m working up to 6 times
a week - could happen this week!
Thanks for the motivation
principles. They really work!
helps so much.
the added value, bonus case studies,
example and reports you give us
go way above what you promised
in the course! Wow!
4 U to Fly
over-deliver on every single class
and coaching session!"
to your guidance, coaching and
your TeleCourse, I am now a CPBA.
(Certified Professional Behavior
for your deep and never-ending
support. You are awesome!
I'm glad I believed in you ...
AND you surpassed my expectations
by a long margin!
just a week later...
I feel fantastic that I'm also now
a CPVA (Certified Professional Values
Analyst) and can add this tool to
my coaching business.
YOU SO MUCH FROM THE BOTTOM OF MY
keep WOWING me with how much you
over-deliver on every single class
and coaching session."
hit the nail on the head for me.
I have been studying goal setting
for more than 25 years and I had
found myself achieving some limited
success over the years, but never
really empowering my dreams. I have
studied from some of the great masters,
read the books, attended the seminars,
listened to the tapes, recited the
mantras -- but something was always
would act and have some success
but I would eventually regress and
even lose that which I had obtained.
But that is where the "missing
link" was and you hammered
it straight home for me. I planned
how to achieve my goals, BUT I planned
generally without being very specific,
and I never wrote down on paper
how I would accomplish my plans.
I would work daily on my goals,
but I worked without the blueprint.
you imagine what a skyscraper or
a bridge would like like, if it
ever did get built, if the plans
used for construction existed only
in the architect's mind and were
never put on paper? That's what
I was doing with my goals and, as
a result, I was shortchanging myself
and my family.
JP and Deb, thank you for your coaching
and your teleclinic 'Boosting Your
Business GPA and Fulfilling Your
- J. Kevin King, Esq.
Champion of Connections
Executive Director, BNI-Business
had the opportunity to attend other
coaching classes from 'other companies'
and although they were 'good' they
never seemed to give me what I was
looking for. They provided good
information however, I felt I could
of very well been listening to a
was much different. She
was truly a coach. Her inspirational
comments, practical tips, listening
skills and follow up techniques
just clicked so well for me.
She's the kind of coach you need
if you really want to go somewhere
and move yourself to action.
you Deborah, for providing the most
pleasant and profitable coaching
experience I've ever had."
week I was a doubter at how your
suggestions would really work. This
week I'm convinced! The tools you
recommend in setting our company
priorities for the week, day, hour
has really helped my team. Follow
this stuff — it REALLY works.
Thanks for making a difference!"
Morris A. Sutton, V.P. of LollyTogs
Real Estate investor, community
Jam packed with practical info..."
you for an informative, entertaining
and inspiring teleclass this afternoon.
The session was completely jammed
packed with practical information
that I can apply to my business
right now. I must admit
I was surprised you stayed on
the call for an additional
thirty minutes taking our questions!
As a result, I received double
value, proving that it
really is all about providing
value for your customers.
I was surprised at myself, too,
because this is the first workshop
that I have ever hung around that
Certified Sales Success Coach
You Both!!!!!!!!!! There's not a
whole lot else to say ... I can
almost say I am speechless with
gratitude to the two of you for
not just taking the time for us
when we needed it most ... but for
spending an entire evening into
the early morning hours! That is
unheard of in the business world!
Your sacrifices are so greatly appreciated!!
always amazing us with the insight
and wisdom you bring to us as business
owners. We will do our best not
to disappoint the time and knowledge
you both have invested in us."
Sarah and Joe Pecoraro
Owners of The Landsculptors Inc.
recent TeleClass (Communicating
in Style) was outstanding! I have
been taking Teleclasses for over
five years. Deborah's Teleforum
was by far the best one I have ever
taken — hands down. It served
as a confirmation of my role in
business. I learned new ways to
leverage what I have been doing
two do such a FABULOUS newsletter!
(The Business Owner's Journal)
Of the many I receive, it's
one of the few I read through."
so grateful to be able to have participated
in your class today. I truly feel
it was THE best in content
that I have observed… Many
thanks... I feel I gained in many
ways, personally and professionally!
Thank for allowing me to join you
and your (Movers and Shakers) group!
feel so comfortable and can share
so openly in your class... You make
it happen for me! I'm so appreciative,
I find it such a pleasant atmosphere
that you create in your group setting;
a caring, sharing and educational
environment that means so much to
me and my business!
are The Energizer Coach!"
Coach & Facilitator
Victoria, BC Canada
have to say, I love your weekly
column in the business section of
the daily newspaper! It's clear,
concise, and I am riveted to it
until I finish the article! Good
work, and thank you so much."
signed up for this course last December
and it was a great decision. I committed
to only take 3 courses in the first
quarter of the new year and was
being very choosey about what I
selected. I wanted to make sure
I got maximum value from
the programs I selected. To
begin with, I had several telephone
calls with you prior to enrolling
in which you were extremely helpful
in explaining what the course would
I found every class to be
value packed. Out of the
four months I don't think there
was ever one time we ended on the
hour. Each week Deborah provided
anywhere from 15 to 45 minutes additional
information over and above what
was expected. Despite the
fact that this was a group setting,
I still received lots of
one on one support and marketing
tips on each of the calls.
The only thing I would do differently
next time would be to tape each
of the calls so I could listen to
your strategies over and over again.
On the last class, which was today,
there were only 3 of us who were
able to make it, and I felt I had
the gift of a private consulting
session regarding the new business
I am launching. I took 11
pages of notes and you
sent me several additional resources
within an hour of the call ending.
was literally blown away with specific
steps you gave me to take to create
a successful launch of my new business.
I would highly recommend this class
to anyone and everyone and I intend
to hire you on a consultant basis
any time I need marketing advice.
You are a master of your craft and
I consider myself very fortunate
to have had this opportunity to
work with you..."
Coach & Entrepreneur
Dharma Entities Inc.
Los Angelos, California
care about my success"
YOU ARE A GEM!!
do appreciate all that you do for
me! Your care and concern touches
Thanks again for such an awesome
class. I have to say, you make an
excellent facilitator and teacher!!
I taped the class again today to
re-listen to it over and
over again. There was so much great
information, I could hardly keep
up with my notes.
was re-listening to the tape as
I drove around Kailua this afternoon
when I needed to get out for a while
and it is sooo clear how
you present things.
can't wait till 1:30 tomorrow to
get certified once and for all as
a CPBA and CPVA. I'll be so looking
forward to just taking a huge deep
breath of relief to finally have
for these tools as well. What a
TeleCourse was very well structured
and it was easy to follow along.
I loved the fact that people
from all walks of
life and different countries could
get together to learn together and
share their insights.
coaching was very upbeat and it's
obvious that your students all respect
you very much.
a brilliant coach. Great stuff!"
Professor at Tokai University
for today. With your coaching and
guidance I'll be able to successfully
transition into full partnership
with Ralph in record time. You two
make a great team - I can't imagine
one without the other!
speed and to your health!
& J Property Management
Clovis, New Mexico
now have a clear vision and focus
for my business"
just wanted to let you know how
much I enjoyed the coaching session
last night. I could not believe
it when you mentioned that we had
five minutes left, I was
so engrossed in what I was learning
that I had no idea what the time
I have given some thought to my
USP for my alpaca business and while
it is nowhere near complete I am
already thinking of something along
the lines of "Lifetime Quality,
Lifetime Support" I know I
need to add some emotion and something
more specific to it, but I finally
feel I have something to work from.
I now have my clear vision
and focus for my business
posted on an index card on a shelf
just above my computer monitor.
I decided to start with a two month
vision and then progressed through
6 months, 1 year and 5 years. My
vision is now in writing and I am
sure that will help me to stay focused.
The questions you told us to think
about regarding success have generated
some of my deeper feelings about
my business and how I handle it.
I think it might be interesting
to ask myself the same questions
later on in the course and see how
my answers change.
Well I am sure that I have taken
enough of your time. I just wanted
to share with you some of what I
gained from last nights session.
I will be on the road in Colorado
next Wednesday. I am trying to figure
out how I will be able to call in
to the next class as I really do
not want to miss it, I am sure I
will figure something out!"
This week's article from your weekly
column in the Business Section of
the Star Bulletin: http://starbulletin.com/2003/03/19/
article brought tears to my eyes.
need to print it out and see that
everyday as a reminder.
Despite wanting to crawl under the
covers, I read the Sunday paper
today, and saw your article "all
about me". Thanks to you and
your inspiration, I am taking care
audition on Saturday for the role
I've wanted for 2 years went well.
I gave it my all, knowing I knew
my craft. I truly felt like I was
the best actress for the job!"
for your gift.
The Amazing Women's Celebration
LIVE Event produced in Hawaii by
RPM Success Group Inc. ®
me among those who were hesitant
to give up their Saturday and then
came away feeling really
thankful that I did!
me, it was a perfect day.
I loved hearing each speaker share
from their heart and found that
each one had a powerful
message that somehow "touched"
MY heart. Feelings welled
up inside me and quite often tears
ran down my face as I could
easily relate to each speaker and
their personal experiences.
especially loved the comment, "Is
this it? Is this all there is?"
when they arrived in Hana. ... and
then explained that it's not about
Hana ... it is about the R O A D
.............. to .......... Hana!
I truly believe that. I
have been thinking about it ever
I was driving to the Moana Surfrider
that Saturday morning, I was asking
myself why I was going to the conference
... what was I expecting from it?
I had no specific answer. However,
on the way home I had many,
many heartfelt and thankful answers!
you all for such a special time
and place! It was perfect! You
were the perfect one to MC the program.
I hope to meet you in person at
some point soon. Count me
in for next year, please."
Ruthie Chong, CGA
colleague's rave review of your
last presentation was truly justified.
I count myself fortunate to have
been part of the most recent RPM
Success Group event this past Tuesday.
Your easy going, yet professional
presentation style clearly explains
your success and ready connection
with your audience. Thank you for
the opportunity to participate in
the Dynamic Communication workshop.
I received so much information in
such a practical format that
I've already started to use it in
Leonie Infantry, AT&T Trainer
Training Analyst, Special Events
Planner, Lucent Technologies